AI-powered analytics, built to drive decisions.
Pyramid Analytics is the decision intelligence platform that gives every person in your organisation governed, AI-powered access to the answers they need - without bottlenecks, without duplicate data, and without a BI team acting as gatekeeper.
250+
Data source connectors
< 30 secs
Time to insight with Generative BI
72%
Average increase in analytics adoption
#1
Gartner Critical Capabilities - all four use cases
The Platform
One platform. Every analyst. Every question answered.
Pyramid Analytics is an AI-powered decision intelligence platform - now part of ServiceNow - that gives every person in your organisation access to governed, self-service analytics. From the board to the frontline.
Unlike traditional BI tools, Pyramid doesn’t require data to be moved or duplicated. It connects directly to over 250 data sources and queries them in place - so your data stays where it is, and your analysts get answers in real time.
In 2026, Pyramid was acquired by ServiceNow, bringing decision intelligence into the world’s leading enterprise workflow platform. The result: analytics embedded directly in the systems your people already use, not bolted on as an afterthought.
Our Services
From deployment to adoption - we handle it all.
Platform Implementation
Full Pyramid deployment - environment setup, data source connections, semantic modelling, and security configuration. We build it right from day one.
UX & Dashboard Design
Analytics that don't get used is analytics that don't deliver value. We design Pyramid interfaces and dashboards around how your people actually work - not how a template suggests they should.
Generative BI Enablement
We configure and train Pyramid's Generative BI capability - so your analysts can ask questions in plain English and get governed, trusted answers in under 30 seconds. No SQL. No tickets. No waiting.
Embedded Analytics
Pyramid analytics embedded directly inside your existing applications, portals, or ServiceNow workflows. Decisions happen where work happens - not in a separate tool.
Migration from Legacy BI
Moving from Tableau, Qlik, MicroStrategy, or an ageing on-premise BI stack? We plan and execute migrations that preserve your existing reports while unlocking everything Pyramid can do.
Training & Enablement
We don't hand over a finished platform and walk away. We run structured enablement programmes for admin teams, power users, and business analysts - so capability builds inside your organisation, not just inside ours.
Why Hopton
We’re not just certified. We’re Partner of the Year.
Hopton Analytics is Pyramid’s UK Partner of the Year - not because of headcount or certification counts, but because of the depth of what we deliver. We have implemented Pyramid across retail, food & drink, and professional services organisations that needed more than a standard deployment.
Three things set us apart from other Pyramid partners: deep UX and UI design capability that drives adoption rather than just go-live; Microsoft-native data engineering for organisations with mixed Microsoft and non-Microsoft estates; and a governance-first delivery approach that builds trust in the platform from day one.
Our Approach
Structured delivery. No surprises.
Discover
We audit your existing data landscape, understand your decision-making needs, and identify the highest-value starting points for Pyramid deployment.
Design
Platform architecture, semantic model structure, UX wireframes, and governance framework - agreed before a line of configuration is written.
Build
Environment setup, data source connections, dashboard development, and security configuration - delivered in structured sprints with regular stakeholder reviews.
Enable
Structured enablement programmes for every user group: admin teams, power users, and business analysts. We don't hand over and walk away.
Evolve
Ongoing support, platform optimisation, and quarterly reviews to ensure the platform grows with your organisation and continues to deliver value.
Is This For You?
This is the right conversation if...
- You need governed self-service analytics across a large, mixed-skill workforce
- Your data sits in multiple sources - not just Microsoft - and needs to be queried in place
- You're already on ServiceNow and want analytics embedded in existing workflows
- You need on-premise or hybrid deployment that Power BI can't accommodate
- You want Generative BI that stays within your governance framework
- You're migrating away from Tableau, Qlik, MicroStrategy, or an ageing BI stack
Also explore
Power BI
Governed Power BI delivery - the complementary Microsoft-native reporting layer.
ServiceAnalytics Acceleration Programme
The structured programme that governs how we deliver and embed Pyramid in your organisation.
AIAI Decision Intelligence
How Pyramid's AI-powered self-service fits into Hopton's broader AI practice.
Ready to see what Pyramid can do for your organisation?
We’ll show you the platform in the context of your data and your use cases - not a generic demo.
Book a Pyramid demo